Angry Quote by Gary A. Klein
“My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities. This mirror assumption makes it easier to speculate about why others act in the way they do, but sometimes the mirror assumption is wrong.”
About This Quote
Source Paper: Naturalistic Decision Making, Gary A. Klein, 2008
When rejected, people often react with anger, but curiosity about the cause leads to better outcomes; also, assuming others share our mindset can mislead our judgments.
In simple terms: Anger replaces curiosity; assuming similarity can mislead.
Key Takeaway
Replace anger with curiosity; check your assumptions about others.
Themes
psychology
decision making
emotions
social cognition
Mood
reflective
analytical
cautious
Type
advice
observational
insightful
When to use this quote
- job interview
- sales pitch
- team feedback
- conflict resolution
- networking
Key Concepts
curiosity
mirror assumption
bias
emotional regulation
Questions to Reflect On
- How can you practice curiosity in a painful rejection?
- When might assuming similarity be helpful?
A Different Perspective
Curiosity may not always reveal the true cause and can be uncomfortable.
