“An employee wanders into work late, something you’ve been meaning to talk to them about, so you say, “Late again, eh?” and… — Douglas Stone Caring for others Copy Share Image
“At work, at home, and across the backyard fence, difficult conversations are attempted or avoided every day.” — Douglas Stone Communication Copy Share Image
“Depending on how we handle them, feelings can lead to great trouble. But the feelings themselves just are. In that sense, feelings… — Douglas Stone Causing trouble Copy Share Image
“You finally show your professional artist friend the self-portrait you painted. At this stage of your development, what you need is a… — Douglas Stone Art Copy Share Image
“And when you do ask, not everyone will come through for you, and that will be painful. But many people will. And… — Douglas Stone Caring for others Copy Share Image
“The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the… — Douglas Stone Body language Copy Share Image
“The urge to blame is based . . . on the fear of being blamed.” — Douglas Stone Fear Copy Share Image
“difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” — Douglas Stone Communication Copy Share Image
“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything… — Douglas Stone Time Copy Share Image
“But they are two different topics, and should be two different conversations. Trying to talk about both topics simultaneously is like mixing… — Douglas Stone Apple pie Copy Share Image
