Downward spiral Quote by Anonymous

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits…

— Howard Schultz

“The lack of options made the decision-making pretty simple for most of the masses. That doesn't imply that it was a good decision. Many…

— Pooja Agnihotri

“Yet laying the blame on a lack of personal responsibility obscures the fact that there are powerful and ever-changing structural forces at play here.…

— Kathryn Edin

“That effort to undermine competitive markets is no better in the market for labor than it is for goods and services.”

— Richard Epstein

“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”

— Oscar Auliq-Ice

“The shift to a service economy was protracted and painful.”

— Peter Thiel

“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”

— Bill Quiseng

“Customers are people. They lead lives. They have kids, they eat too much, they don’t sleep well, they phone in sick, they get bored,…

— Alistair Croll

“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.”

— Steve Maraboli

“Sadly, in our technological, impersonal, and avaricious consumer society, people merely hold on to jobs. They put in their time, leave at the five…

— Robert Dykstra

“once people grew used to free money, to laboring only when the mood struck them, they began to think there was something low about…

— Philipp Meyer

People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their…

— Barkha Dutt