Arrogance Quote by Barkha Dutt
“People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.”
About This Quote
Source Article: Column on service industry, 2020
Poor service stems from arrogance and complacency, eroding public trust
In simple terms: Arrogance hurts service; people care
Key Takeaway
Address arrogance to improve service
Themes
service
arrogance
trust
Mood
critical
analytical
Type
journalistic
critical
When to use this quote
- Retail environments
- call centers
- hospitality industry
Key Concepts
Organizational behavior
customer experience
Questions to Reflect On
- What training reduces arrogance?
- How can employees feel secure without fear of loss?
A Different Perspective
Systemic pressures can force complacency
![“Perhaps no order of mammals presents us with so extraordinary a series of gradations as this [step by step, from humans to apes to monkeys to lemurs] - leading us insensibly from the crown and summit of the animal creation down to creatures, from which there is but a step, as it seems, to the…” quote by Thomas Huxley](https://sms4smile.com/quotes/img-quotes/f0b/thomas-huxley-1183_animal_perhaps-no-order-of-mammals-presents-us_3051.jpg)
