The ability to help others gain insights seems very important to me, and I think one of the most effective, but most difficult, ways is to listen sympathetically when people seem to be saying stupid things or thinking in confused… — Gary A. Klein Copy Share Image
First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their intentions and to prioritize what fits into the story versus secondary goals and issues. Third, there is possibly… — Gary A. Klein Copy Share Image
If you are committed to the change, you're going to have to sideline the skeptics, or at least keep them under control. There may… — Gary A. Klein Copy Share Image
There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the intuition. — Gary A. Klein Copy Share Image
People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights… — Gary A. Klein Copy Share Image
By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's no strong… — Gary A. Klein Copy Share Image
I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring it, not… — Gary A. Klein Copy Share Image
Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we… — Gary A. Klein Copy Share Image
It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that knowledge workers… — Gary A. Klein Copy Share Image
You need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it, to see… — Gary A. Klein Copy Share Image
People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to… — Gary A. Klein Copy Share Image
Intuition is when we use our experience, and the patterns we have learned, to rapidly size up situations and know how to respond without… — Gary A. Klein Copy Share Image
My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason… — Gary A. Klein Copy Share Image
If a situation is very, very turbulent, it has low validity, and there's no basis for intuition. — Gary A. Klein Copy Share Image
