“The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the talker is not.” — Douglas Stone Copy Share Image
“An employee wanders into work late, something you’ve been meaning to talk to them about, so you say, “Late again, eh?” and leave it at that. Or you visit your son for the weekend, notice the empty beer bottles in the garbage, and say, “I see you’re still drinking up a storm.” These comments are intended to help. You hope… — Douglas Stone Copy Share
“At work, at home, and across the backyard fence, difficult conversations are attempted or avoided every day.” — Douglas Stone Copy Share Image
“Depending on how we handle them, feelings can lead to great trouble. But the feelings themselves just are. In that sense, feelings are like… — Douglas Stone Copy Share Image
“You finally show your professional artist friend the self-portrait you painted. At this stage of your development, what you need is a little encouragement, something along the lines of “Hey, cool. Keep working at it.” What you get instead is a list of twelve things you need to fix. We can flip this story. You showed your work to your… — Douglas Stone Copy Share
“And when you do ask, not everyone will come through for you, and that will be painful. But many people will. And by trusting… — Douglas Stone Copy Share Image
“The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the talker is… — Douglas Stone Copy Share Image
“difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” — Douglas Stone Copy Share Image
“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows… — Douglas Stone Copy Share Image
![“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . . Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion…” quote by Douglas Stone](https://sms4smile.com/quotes/img-quotes/8b4/douglas-stone-35730_time_the-single-most-important-thing-you-can_3144700.jpg)