“An employee wanders into work late, something you’ve been meaning to talk to them about, so you say, “Late again, eh?” and… — Douglas Stone Copy Share Image
“difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” — Douglas Stone Copy Share Image
“But they are two different topics, and should be two different conversations. Trying to talk about both topics simultaneously is like mixing… — Douglas Stone Copy Share Image
“An employee wanders into work late, something you’ve been meaning to talk to them about, so you say, “Late again, eh?” and leave it… — Douglas Stone Copy Share Image
“At work, at home, and across the backyard fence, difficult conversations are attempted or avoided every day.” — Douglas Stone Copy Share Image
“Depending on how we handle them, feelings can lead to great trouble. But the feelings themselves just are. In that sense, feelings are like… — Douglas Stone Copy Share Image
“You finally show your professional artist friend the self-portrait you painted. At this stage of your development, what you need is a little encouragement,… — Douglas Stone Copy Share Image
“And when you do ask, not everyone will come through for you, and that will be painful. But many people will. And by trusting… — Douglas Stone Copy Share Image
“The big three blind spots are tone of voice, facial expressions, and body language. The listener is very aware of these, the talker is… — Douglas Stone Copy Share Image
“difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” — Douglas Stone Copy Share Image
“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows… — Douglas Stone Copy Share Image
![“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . . Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion…” quote by Douglas Stone](https://sms4smile.com/quotes/img-quotes/8b4/douglas-stone-35730_delusion_the-single-most-important-thing-you-can_3144700.jpg)