Service culture Quotes · Page 3

Challenge your own status quo - before someone else does.

— Ron Kaufman

Reason alone is insufficient to make us enthusiastic in any matter.

— Francois de La Rochefoucauld

The bottom line is a by-product of taking care of your main product - your customers.

— Ron Kaufman

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

— Ron Kaufman

The right measure is not how many customers you've got, but how closely you hold them.

— Ron Kaufman

You are the person who determines what you do. That's a big responsibility. Make the most of it.

— Ron Kaufman

Always do what you can do instead of worrying about what you can't.

— Ron Kaufman

What you did in the past is how you got to today. What you do today is how you will get to…

— Ron Kaufman

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

— Ron Kaufman

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did…

— Gary L. Tooker

After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

— Konosuke Matsushita

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

— Ron Kaufman

The most effective way to achieve right relations with any living thing is to look for the best in it, and then…

— J. Boone

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

— Ron Kaufman

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

— Ron Kaufman

Good customers want good quality service. Great customers want it even more.

— Ron Kaufman

Things that are obvious don't need to be talked about. Things that are missing, do.

— Ron Kaufman

If you want to interest people, make them think. If you want to inspire people, make them feel.

— Ron Kaufman

When your staff are 'information-rich', their information can make you rich!

— Ron Kaufman

Always aim for 100 percent and you'll always know where to improve.

— Ron Kaufman

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

— Ron Kaufman

The easier it is to do something, the harder it is to change the way you do it.

— Steve Wozniak

The longer you wait, the harder it is to provide outstanding customer service.

— Bill Davidow

If you wait until you have to change, you may have waited too long.

— Ron Kaufman

Quality is more than a promise, it's genuine performance.

— Ron Kaufman

When only a little can be done, doing it becomes the greatest you can do.

— Ron Kaufman

Employees are the key to your success with customers. Treat them well!

— Ron Kaufman

Constant acts of goodness are worth far more than rare acts of greatness.

— Ron Kaufman

Are you doing only what you must or doing all you can?

— Ron Kaufman

Making an honest mistake is acceptable. Failing to fix it is not.

— Ron Kaufman

Life is not a solitary activity. Live well by living for others.

— Ron Kaufman

If one of our customers comes into the store without a smile, I'll give them one of mine.

— Sam Walton

“Half of the future is buried in the past. That was the prevailing Service culture.”

— Mick Herron

If customers say you're just 'all right', you've not done enough, you've failed to delight.

— Ron Kaufman

When the customer makes contact, he does not want a quote. He wants a commitment.

— Ron Kaufman

Q: When you are already in the lead, how do you to stay ahead?

— Ron Kaufman

Be confident enough to encourage confidence in others.

— Ron Kaufman

If you haven't given them your trust, you haven't given them enough.

— Ron Kaufman

Convince people and you win their minds. Inspire people and you win their hearts.

— Ron Kaufman

Let your imagination soar. What you can do for customers is more than you see today.

— Ron Kaufman