If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman Copy Share Image
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? — Ron Kaufman Copy Share Image
The only way to know how customers see your business is to look at it through their eyes — Daniel R. Scoggin Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
The true measure of what you put in, is what's received on the other end. — Ron Kaufman Copy Share Image
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide… — Ron Kaufman Copy Share Image
May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness… — Thomas Jefferson Copy Share Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects… — Ron Kaufman Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Copy Share Image
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be… — Jerry Fritz Copy Share Image
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll… — J. W. "Bill" Marriott, Jr Copy Share Image
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he… — Bill Vaughan Copy Share Image
For individuals, character is destiny. For organizations, culture is destiny. — Tony Hsieh Copy Share Image
If you only give back what you get from other people, you're not giving as much as you can. — Ron Kaufman Copy Share Image
Always trust people and they may let you down. Always distrust people and you have let them down. — Ron Kaufman Copy Share Image
“We’re in business to grow, but joy is the currency we trade in daily.” — Janna Cachola Copy Share Image
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra Copy Share Image
If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
