Service culture Quotes · Page 2

Procrastination is the beginning of poor performance.

— Ron Kaufman

Make your upper limit, no limit.

— Ron Kaufman

Preparation is good, but customers need results.

— Ron Kaufman

If you want to be the best, find the best in others.

— Ron Kaufman

First be effective and then be efficient.

— Ron Kaufman

Crossing barriers can be as simple as a smile.

— Ron Kaufman

When you're out of quality, you're out of business.

— Phil Crosby

Constant acts of goodness are worth far more than rare acts of greatness.

— Ron Kaufman

Quality is more than a promise, it's genuine performance.

— Ron Kaufman

If you wait until you have to change, you may have waited too long.

— Ron Kaufman

The longer you wait, the harder it is to provide outstanding customer service.

— Bill Davidow

Employees are the key to your success with customers. Treat them well!

— Ron Kaufman

When only a little can be done, doing it becomes the greatest you can do.

— Ron Kaufman

The easier it is to do something, the harder it is to change the way you do it.

— Steve Wozniak

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

— Ron Kaufman

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

— Ron Kaufman

After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

— Konosuke Matsushita

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did…

— Gary L. Tooker

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

— Ron Kaufman

If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention…

— Thomas Friedman

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets…

— Ron Kaufman

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try…

— Napoleon Hill

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will…

— Ron Kaufman

Always aim for 100 percent and you'll always know where to improve.

— Ron Kaufman

When your staff are 'information-rich', their information can make you rich!

— Ron Kaufman

If you want to interest people, make them think. If you want to inspire people, make them feel.

— Ron Kaufman

Things that are obvious don't need to be talked about. Things that are missing, do.

— Ron Kaufman

What you did in the past is how you got to today. What you do today is how you will get to…

— Ron Kaufman

Always do what you can do instead of worrying about what you can't.

— Ron Kaufman

Good customers want good quality service. Great customers want it even more.

— Ron Kaufman

Meeting expectations is good. Exceeding expectations is better.

— Ron Kaufman

A great leader makes what is visible in their mind, visible to all.

— Ron Kaufman

Customer complaints are the schoolbooks from which we learn.

— Lou Gerstner

Focus not on who you are, but on what you can do for others.

— Ron Kaufman

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

— Ron Kaufman

Are people being the least you expect of them, or the best they expect themselves to be?

— Ron Kaufman

The starting point is always now. The end is up to you.

— Ron Kaufman

When something needs to be improved, take your medicine - fix it.

— Ron Kaufman

Without commitment, no price will be low enough. With commitment, no price will be too high.

— Ron Kaufman

When a customer asks what no one else has ever asked, pay close attention.

— Ron Kaufman