Service culture Quotes · Page 4

Without commitment, no price will be low enough. With commitment, no price will be too high.

— Ron Kaufman

When something needs to be improved, take your medicine - fix it.

— Ron Kaufman

When a customer asks what no one else has ever asked, pay close attention.

— Ron Kaufman

The starting point is always now. The end is up to you.

— Ron Kaufman

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

— Ron Kaufman

Are people being the least you expect of them, or the best they expect themselves to be?

— Ron Kaufman

Customer complaints are the schoolbooks from which we learn.

— Lou Gerstner

Focus not on who you are, but on what you can do for others.

— Ron Kaufman

A great leader makes what is visible in their mind, visible to all.

— Ron Kaufman

Meeting expectations is good. Exceeding expectations is better.

— Ron Kaufman