Service culture Quotes · Page 4

If they're going to remember the problem, make sure they remember it fondly.

— Ron Kaufman

“We’re in business to grow, but joy is the currency we trade in daily.”

— Janna Cachola

Being on par in terms of price and quality only gets you into the game. Service wins the game.

— Tony Alessandra

Every service problem is as an opportunity to show you care.

— Ron Kaufman

If you only give back what you get from other people, you're not giving as much as you can.

— Ron Kaufman

Customer service is not a department, it's everyone's job.

— Ken Blanchard

What does your product really mean to the people who buy it?

— Ron Kaufman

Tend your own garden: savor the blossoms, trim the weeds.

— Ron Kaufman

Always trust people and they may let you down. Always distrust people and you have let them down.

— Ron Kaufman

For individuals, character is destiny. For organizations, culture is destiny.

— Tony Hsieh