If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Copy Share Image
When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman Copy Share Image
“Half of the future is buried in the past. That was the prevailing Service culture.” — Mick Herron Copy Share Image
If one of our customers comes into the store without a smile, I'll give them one of mine. — Sam Walton Copy Share Image
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he… — Bill Vaughan Copy Share Image
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll… — J. W. "Bill" Marriott, Jr Copy Share Image
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be… — Jerry Fritz Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Copy Share Image
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects… — Ron Kaufman Copy Share Image
The most effective way to achieve right relations with any living thing is to look for the best in it, and then… — J. Boone Copy Share Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman Copy Share Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers. — Ron Kaufman Copy Share Image
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their… — Mac Anderson Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change… — Harvey Mackay Copy Share Image
