If you were a customer, would you come back to buy your products or services? — Ron Kaufman Copy Share Image
The first step to delighting your customers is being there when they need you. — Ron Kaufman Copy Share Image
Be the exception to the rule. It's the surest way to become exceptional. — Ron Kaufman Copy Share Image
Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman Copy Share Image
Testimonials describe what has been, and are a promise of what is to come. — Ron Kaufman Copy Share Image
Service is the rent we pay for the privilege of living on this earth. — Nathan Eldon Tanner Copy Share Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. — Ron Kaufman Copy Share Image
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back. — Leon Leonwood Bean Copy Share Image
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty. — Charles Fillmore Copy Share Image
The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for… — Debbi Fields Copy Share Image
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will… — Ron Kaufman Copy Share Image
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try… — Napoleon Hill Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention… — Thomas Friedman Copy Share Image
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way… — Ron Kaufman Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change… — Harvey Mackay Copy Share Image
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their… — Mac Anderson Copy Share Image
