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Portrait of Tony Hsieh

Tony Hsieh

(1973–2020) Entrepreneur

99 quotes in 520 categories

Tony Hsieh notes that things are never as bad or as good as they seem. He says that strong culture and great customer service drive growth, and that having fun makes work more enjoyable. He also calls Twitter like a hug, even if its value is hard to measure.

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Tony Hsieh was an entrepreneur.

Quick Facts About Tony Hsieh

Born: December 12, 1973
Died: November 27, 2020
Profession: Entrepreneur
Notable works: The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First

About Tony Hsieh

Anthony Hsieh was an American Internet entrepreneur and venture capitalist. He retired as the CEO of the online shoe and clothing company Zappos in August 2020 after 21 years. Prior to joining Zappos, Hsieh co-founded the Internet advertising network LinkExchange, which he sold to Microsoft in 1998 for $265 million.

Quotes by Tony Hsieh

Whatever you are thinking, think bigger.

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Things are never as bad or as good as they seem.

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Stop chasing the money and start chasing the passion.

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A great brand is a story that never stops unfolding.

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Your brand is your culture.

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Your culture is your brand.

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Envision, create, and believe in your own universe, and the universe will form around you.

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“For individuals, character is destiny. For organizations, culture is destiny. To”

Character

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Most innovation comes from outside your industry applied to your own

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Inspire other communities and cities to reinvent themselves.

Cities

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I made a list of the happiest periods of my life & I realized that none of them involve money.

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Don't play games that you don't understand, even if you see lots of other people making money from them.

Business

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To never forget that the most important thing in life is the quality of life we lead.

Entrepreneur

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SEO expertise is a core need for today's online businesses.

Business

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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals,…

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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

Business

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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what…

Communication

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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view…

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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's…

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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

Culture

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The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

External world

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I think a much better use of time and resources is to really focus on your existing users or customers and figure…

Business

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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and…

Above and beyond

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I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece…

Adventurous

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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or…

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At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a…

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A lot of people realize "I don't have to work in this job that I'm miserable at every year, or every day,…

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“I think when people say they dread going into work on Monday morning, it’s because they know they are leaving a piece…

Monday

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After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we…

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My advice is to stop trying to "network" in the traditional business sense, and instead just try to build up the number…

Advice

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I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy…

Actually living

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I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized…

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For individuals, character is destiny. For organizations, culture is destiny.

Business organization

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Get the culture right, and everything else just falls into place.

Culture

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What’s the best way to build a brand for the long term? In a word: culture.

Best way

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If there are too many competitors, even if you're the best it's a lot harder to win.

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I'd rather spend money on things that improve the customer experience than on marketing.

Customer

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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.

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Help inspire people to realize they are capable of changing the world.

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Tony Hsieh by topic

Business (24) Inspirational (15) Customer (15) Culture (15) People (13) Money (13) Marketing (13) Thinking (12) Company (12) Happiness (11) Motivational (10)