In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations. — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
