“Take Away Their Stick If the other’s reaction to our No is to hurt or threaten us, our first instinct may be to hurt them back. A more effective strategy, however, is to neutralize the impact of their behavior. If,… — William Ury Copy Share Image
“How can we get what we really want and at the same time deal with the needs of others in our lives? Perhaps no… — William Ury Copy Share Image
“Yet, as beneficial as it can be, giving respect is often a difficult concession for people to make. In a problematic situation or relationship,… — William Ury Copy Share Image
“My friend Donna even likes to give humorous names to her reactive emotions such as “Freddy Fear,” “Judge Judy,” and “Anger Annie.” — William Ury Copy Share Image
“We can make a strong unconditional commitment to ourselves to take care of our deepest needs, no matter what other people do or don’t… — William Ury Copy Share Image
“have found that this journey from no to yes with myself is not a single trip, but ultimately a lifelong journey. I have been… — William Ury Copy Share Image
“She began the conversation with Tom by acknowledging his work and then focused on the problem at hand, sticking strictly to the facts:” — William Ury Copy Share Image
“Michel de Montaigne noted four centuries ago: “My life has been full of terrible misfortunes most of which never happened.” — William Ury Copy Share Image
“The lesson . . . ,” Gilbert says, “is that our longings and our worries are both to some degree overblown because we have within us the… — William Ury Copy Share Image
“The balcony is a metaphor for a mental and emotional place of perspective, calm, and self-control. If life is a stage and we are… — William Ury Copy Share Image
“George Bernard Shaw once observed: “People become attached to their burdens sometimes more than the burdens are attached to them.” — William Ury Copy Share Image
“He who lives not in time, but in the present, is happy. —LUDWIG VON WITTGENSTEIN” — William Ury Copy Share Image
“INTRODUCTION THE FIRST NEGOTIATION Let him who would move the world first move himself. —SOCRATES” — William Ury Copy Share Image
