I say that the genius of the marketing strategy that we've had in every company that I've ever been in, is that if you ask your customers what they want and you give it to them, you shouldn't be shocked… — John J. Legere Copy Share Image
When I finished my last job, at Global Crossing, it was the first time in God knows how many years that I wasn't in… — John J. Legere Copy Share Image
Part of my role at T-Mobile is the ability to just be myself, because I'm 58 years old and I've done very well, and I don't need to fight my way up the hierarchy with my suit and hair anymore. — John J. Legere Copy Share
When I used to live in Asia, they used to say, "If you're going to sing karaoke, you want to go after the worst… — John J. Legere Copy Share Image
It's kind of fun at my age to go back and talk to business-school people. I tell them, "I can summarize everything you need to know to lead a major corporation. Are you prepared to write this down?" And then they get all ready. I tell them I can summarize how I succeed as a leader: Listen to your employees,… — John J. Legere Copy Share
I've given my email address to all 3,000 T-Mobile stores. Serious customer escalations come directly to me. Customers get a kick out of me responding to them, and the employees do, too. — John J. Legere Copy Share
Deutsche Telekom was a brand that people still loved, the nerds loved it, and it was still there, it was still visible. The advertiser was OK. But it was a mess. It was in my mind, though, intuitively obvious what to do. I had some advisers and friends, and we looked at it and said all you have to do… — John J. Legere Copy Share
If you go back in my career, you'll find I've always been a lead-from-the-front people-manager guy. I've always been outspoken. I've always attempted to… — John J. Legere Copy Share Image
I tell employee of T-Mobile, "Listen, if some of this doesn't make sense to you, what should make sense is the reason I'm telling… — John J. Legere Copy Share Image
I went, and my first interview was with René Obermann, who was the CEO of Deutsche Telekom at the time - wonderful guy. And… — John J. Legere Copy Share Image
T-Mobile is a young, consumer-driven business, and the average age of my customer outside of Bellevue is 27 or 28. They like outspoken, frank… — John J. Legere Copy Share Image
Strangely, from a life-change standpoint, I sold the company I was running and got divorced in the same month. And so there I was,… — John J. Legere Copy Share Image
We did start with a simple manifesto, as we called it, which was a description of what we were about, and it was the… — John J. Legere Copy Share Image
