Arrogant Quote by John J. Legere
“We did start with a simple manifesto, as we called it, which was a description of what we were about, and it was the Un-carrier. It was about finding and solving customer pain points in an attempt to fix a stupid, broken, arrogant industry. It was something we felt passionate about. It was our goal to make changes and have the industry make the same ones.”
About This Quote
Source Speech: T-Mobile Un-Carrier Initiative, 2013
The company aimed to disrupt a complacent industry by focusing on customer pain points and driving change.
In simple terms: Disrupt to industry by listening to customers.
Key Takeaway
Prioritize customer needs and challenge status quo.
Themes
innovation
customer focus
disruption
Mood
strategic
inspirational
Type
manifesto
vision
When to use this quote
- product development
- customer service
- market entry
- leadership meetings
Key Concepts
business strategy
industry reform
Questions to Reflect On
- How can you identify real customer pain?
- What resistance might you face?
A Different Perspective
Changing an industry requires sustained effort and stakeholder buy‑in.
![“[T]he tax code has been piling up, year after year, a symbol of everything gone wrong in America, of arrogant rulers and lost freedom, just waiting for us to pick the whole thing up and heave it away. It has to happen. Free people can put up with such laws only for so long.” quote by Dick Armey](https://sms4smile.com/quotes/img-quotes/aed/dick-armey-16265_america_t-he-tax-code-has-been-piling-up-year-af_12886.jpg)
