Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers. — Joseph M. Juran Copy Share Image
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. — Joseph M. Juran Copy Share Image
Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and… — Joseph M. Juran Copy Share Image
Without a standard there is no logical basis for making a decision or taking action. — Joseph M. Juran Copy Share Image
Pareto's Principle: you generally spend 80% of your time on 20% of the project. — Joseph M. Juran Copy Share Image
What I want to do has no end, since I am on the endless frontier of a branch of knowledge. — Joseph M. Juran Copy Share Image
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions.… — Joseph M. Juran Copy Share Image
...every successful quality revolution has included the participation of upper management. We know of no exceptions. — Joseph M. Juran Copy Share Image
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past. — Joseph M. Juran Copy Share Image
Quality planning consists of developing the products and processes required to meet customer's needs — Joseph M. Juran Copy Share Image
For many phenomena, 80% of consequences stem from 20% of the causes. — Joseph M. Juran Copy Share Image
