In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get in the way of this, which is a subject I cover in my book: how to… — Steven Fink Copy Share Image
Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings. — Steven Fink Copy Share Image
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or… — Steven Fink Copy Share
I often say that good crisis management is good decision-making under stress. — Steven Fink Copy Share Image
Mistakes are good provided you learn from them, and correct them promptly. — Steven Fink Copy Share Image
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in… — Steven Fink Copy Share Image
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to… — Steven Fink Copy Share Image
When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently was read… — Steven Fink Copy Share Image
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because… — Steven Fink Copy Share Image
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers often get… — Steven Fink Copy Share Image
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social media… — Steven Fink Copy Share Image
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail… — Steven Fink Copy Share Image
