“1. Put Yourself in Your Shoes. Can you notice the inner critic at work—and simply observe your thoughts and feelings without judging? What underlying needs do your feelings point to? What do you really need? 2. Develop Your Inner BATNA.… — William Ury Copy Share Image
“How can we get what we really want and at the same time deal with the needs of others in our lives? Perhaps no… — William Ury Copy Share Image
“Yet, as beneficial as it can be, giving respect is often a difficult concession for people to make. In a problematic situation or relationship,… — William Ury Copy Share Image
“My friend Donna even likes to give humorous names to her reactive emotions such as “Freddy Fear,” “Judge Judy,” and “Anger Annie.” — William Ury Copy Share Image
“We can make a strong unconditional commitment to ourselves to take care of our deepest needs, no matter what other people do or don’t… — William Ury Copy Share Image
“have found that this journey from no to yes with myself is not a single trip, but ultimately a lifelong journey. I have been… — William Ury Copy Share Image
“She began the conversation with Tom by acknowledging his work and then focused on the problem at hand, sticking strictly to the facts:” — William Ury Copy Share Image
“Michel de Montaigne noted four centuries ago: “My life has been full of terrible misfortunes most of which never happened.” — William Ury Copy Share Image
“The lesson . . . ,” Gilbert says, “is that our longings and our worries are both to some degree overblown because we have within us the… — William Ury Copy Share Image
“The balcony is a metaphor for a mental and emotional place of perspective, calm, and self-control. If life is a stage and we are… — William Ury Copy Share Image
“George Bernard Shaw once observed: “People become attached to their burdens sometimes more than the burdens are attached to them.” — William Ury Copy Share Image
“He who lives not in time, but in the present, is happy. —LUDWIG VON WITTGENSTEIN” — William Ury Copy Share Image
“INTRODUCTION THE FIRST NEGOTIATION Let him who would move the world first move himself. —SOCRATES” — William Ury Copy Share Image
“3A trap”: we attack, we accommodate (in other words, give in), or we avoid altogether,” — William Ury Copy Share Image
“The bedrock desire then, is a universal one: to be loved and happy. This may seem utterly obvious, but uncovering this universal desire can… — William Ury Copy Share Image
“How can we get what we truly want while satisfying the needs and concerns of others in our lives—family members, work colleagues, clients, and… — William Ury Copy Share Image
