“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be the individual who takes the call and makes you feel like someone wants to help you,… — Zeynep Ton Copy Share Image
“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be… — Zeynep Ton Copy Share Image
“In addition to salary, all Mercadona employees, from the cleaner to the CEO, received an annual bonus if their individual and local goals were… — Zeynep Ton Copy Share Image
“number of employees who left divided by the average number of employees during that year.” — Zeynep Ton Copy Share Image
“There are three key assets in retail: real estate, inventory, and people.” — Zeynep Ton Copy Share Image
“The answer is cross-training. Every new Mercadona employee goes through four weeks of training, during which he or she not only learns about the… — Zeynep Ton Copy Share Image
