Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it. — Patrick Lencioni Copy Share Image
“Clients don’t expect perfection from the service providers they hire, but they do expect honesty and transparency. There” — Patrick Lencioni Copy Share Image
The vast majority of organizations today have more than enough intelligence, experience and knowledge to be successful. What they lack is organizational health. — Patrick Lencioni Copy Share Image
Trust is the foundation of real teamwork (there is nothing touchy-feely about this). — Patrick Lencioni Copy Share Image
“There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal… — Patrick Lencioni Copy Share Image
“The idea is that your clients are looking for good suggestions, and they don’t mind sifting through some not-so-good ones as long as they’re… — Patrick Lencioni Copy Share Image
Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the… — Patrick Lencioni Copy Share Image
An organization has integrity—is healthy—when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make… — Patrick Lencioni Copy Share Image
I've become absolutely convinced that the seminal difference between successful companies and mediocre or unsuccessful ones has little, if anything, to do with what… — Patrick Lencioni Copy Share Image
If you don't know what your family stands for and what your life situation is, you're in trouble. — Patrick Lencioni Copy Share Image
“First, we go figure out how to recognize a real team player, the kind of person who can easily build trust, engage in healthy… — Patrick Lencioni Copy Share Image
People will walk through fire for a leader that's true and human. — Patrick Lencioni Copy Share Image
The majority of meetings should be discussions that lead to decisions. — Patrick Lencioni Copy Share Image
