Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer. — Michael Martin Hammer Copy Share Image
Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii. — Michael Martin Hammer Copy Share Image
...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead… — Michael Martin Hammer Copy Share Image
America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth. — Michael Martin Hammer Copy Share Image
Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but… — Michael Martin Hammer Copy Share Image
To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker. — Michael Martin Hammer Copy Share Image
Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do. — Michael Martin Hammer Copy Share Image
The transitional concept of management is reaching the end of the road. — Michael Martin Hammer Copy Share Image
If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would… — Michael Martin Hammer Copy Share Image
A successful career will no longer be about promotion. It will be about mastery. — Michael Martin Hammer Copy Share Image
