First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their… — Gary A. Klein Copy Share Image
If you are committed to the change, you're going to have to sideline the skeptics, or at least keep them under control. There may… — Gary A. Klein Copy Share Image
There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the intuition. — Gary A. Klein Copy Share Image
People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights… — Gary A. Klein Copy Share Image
By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's no strong… — Gary A. Klein Copy Share Image
I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring it, not… — Gary A. Klein Copy Share Image
Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we… — Gary A. Klein Copy Share Image
It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that knowledge workers… — Gary A. Klein Copy Share Image
You need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it, to see… — Gary A. Klein Copy Share Image
People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to… — Gary A. Klein Copy Share Image
Intuition is when we use our experience, and the patterns we have learned, to rapidly size up situations and know how to respond without… — Gary A. Klein Copy Share Image
My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason… — Gary A. Klein Copy Share Image
If a situation is very, very turbulent, it has low validity, and there's no basis for intuition. — Gary A. Klein Copy Share Image
