When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to… — Ed Robertson Copy Share Image
If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on… — Richard Branson Copy Share Image
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations… — Dave Thomas Copy Share Image
The best way to retain your clients or customers is to please them beyond their expectations and to keep doing so. — Anonymous Copy Share Image
“We're all in the customer service business. Our goal must be to exceed our customers' expectations everyday.” — Dave Thomas Copy Share Image
