“User-centered design exemplifies the cybernetic strategy of “building quality in” by transforming construction into conversation. Integrating QA within an iterative feedback loop is key to this strategy. At its heart, it improves quality by increasing opportunities for meaningful empathy. It” — Jeff Sussna Copy Share Image
“The real value in service design, or any of the other practices that make up the conversational medium, is precisely its power to drive conversation. The point of the map or the blueprint is not the thing that results from… — Jeff Sussna Copy Share Image
“Agile is a response to the need for more continuous software repair. Its central strategy is to reduce the size and increase the frequency… — Jeff Sussna Copy Share Image
“User-centered design exemplifies the cybernetic strategy of “building quality in” by transforming construction into conversation. Integrating QA within an iterative feedback loop is key… — Jeff Sussna Copy Share Image
“In order to increase speed without sacrificing quality, a software delivery methodology must find ways to engineer noise out. Handoffs and translations are prime… — Jeff Sussna Copy Share Image
“The real value in service design, or any of the other practices that make up the conversational medium, is precisely its power to drive… — Jeff Sussna Copy Share Image
