The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for… — Harry Gordon Selfridge Copy Share Image
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and… — harry gordon selfridge Copy Share Image
Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given… — Harry Gordon Selfridge Copy Share Image
The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader… — Harry Gordon Selfridge Copy Share Image
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. — Harry Gordon Selfridge Copy Share Image
Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting… — Harry Gordon Selfridge Copy Share Image
Get the confidence of the public and you will have no difficulty in getting their patronage. — Harry Gordon Selfridge Copy Share Image
![“Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business…” quote by Harry Gordon Selfridge](https://sms4smile.com/quotes/img-quotes/521/harry-gordon-selfridge-34370_customer_treat-the-customer-as-guests-when-they-c_326104.jpg)
