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UN-Impressives of the Poor Listener • Thinking about what…

“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over. • Interrupting the person talking. • Replying before you hear all the facts. • Jumping to conclusions and making assumptions. • Being…” quote by Susan C. Young
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““UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over. • Interrupting the person talking. • Replying before you hear all the facts. • Jumping to conclusions and making assumptions. • Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. • Imposing an unsolicited opinion. • Ignoring and changing the subject altogether.””

Susan C. Young

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Poor listening stems from self‑focus, assumptions, and emotional reactivity, hindering understanding.

In simple terms: Listening fails when ego dominates.

Key Takeaway

Practice active, patient listening.

Themes

communication empathy self‑awareness

Mood

thoughtful motivational

Type

educational practical

When to use this quote

  • team meetings
  • customer service
  • conflict resolution
  • coaching sessions

Key Concepts

cognitive psychology interpersonal dynamics

Questions to Reflect On

  • Which listening habit will you improve?
  • How does better listening benefit your relationships?
A Different Perspective

Changing habits takes time and effort.

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