Active listening is one of the best services a company can…

“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the…

— Susan C. Young

“Active listening requires being fully present and engaged in the moment.”

— Susan C. Young

“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge…

— Susan C. Young

“While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.”

— Susan C. Young

“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you…

— Susan C. Young

“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening…

— Susan C. Young

“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.”

— Susan C. Young

“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and…

— Susan C. Young

“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give…

— Susan C. Young

“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate that you…

— Susan C. Young

“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”

— Susan C. Young

“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to…

— Susan C. Young

“Millennials (aka Generation Y) are great at social media (Facebook, Google+, LinkedIn, Twitter,Tumblr, Instagram, Flickr, Snapchat, Pinterest, YouTube, Vimeo, and Periscope) but lack time…

— Ramesh Lohia

“He was practicing active listening.”

— Charlie Jane Anders

As a professional services company, our people ultimately make the difference in delivering high-quality services to clients. This is why we are so focused…

— Pierre Nanterme