The use of KPIs is meant to improve and transform the…

“Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.”

— Pearl Zhu

“Broadly speaking, the KPIs of the organization needs to be the KPIs of the IT function.”

— Pearl Zhu

“Corporation performance Management is all about managing performance by that data (KPIs) which really matters.”

— Pearl Zhu

“A performance dashboard is a practical tool to improve management effectiveness and efficiency, not just a pretty retrospective picture in an annual report.”

— Pearl Zhu

“A scorecard assesses progress to strategic goals whereas a dashboard assesses performance to operational goals.”

— Pearl Zhu

“The real purpose of performance indicator is to provide business insight and monitor the progress and performance.”

— Pearl Zhu

“IT metrics need to evolve to something that matters to the business audience, at the same time that “business sentiment” needs to get put…

— Pearl Zhu

“You should always leverage performance and potential, look at the overall success of the company for the long run.”

— Pearl Zhu

“Enterprise Performance Management is an overarching umbrella for other management disciplines.”

— Pearl Zhu

“Forward-thinking means to focus on the future, even a few steps ahead, to build the long-term prosperity.”

— Pearl Zhu

“Hard business assets keep the organization lights on, and soft assets of the organization enable the business to unlock its potential.”

— Pearl Zhu

“Measure the CIO’s success on value creation, and you’ll get the kind of performance you need out of IT.”

— Pearl Zhu

“Every measure selected should be part of a link of cause-and-effect relationships, and ultimately affect the growth and long-term perspectives of the organization.”

— Pearl Zhu

“The business management is, in essence, the decision management and performance management continuum.”

— Pearl Zhu

“Running IT as a business, IT performance has to be clearly linked with the business performance.”

— Pearl Zhu