Thank your customer for complaining and mean it. Most will…

“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or her concerns…

— Susan C. Young

“Truth builds trust.”

— Marilyn Suttle

“How you think about your customers influences how you respond to them.”

— Marilyn Suttle

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

— Marilyn Suttle

“Customers are human and humans can view situations in unexpected ways.”

— Marilyn Suttle

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

— Marilyn Suttle

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

— Marilyn Suttle

“Your customers are responsible for your company’s reason for existing.”

— Marilyn Suttle

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”

— Marilyn Suttle

“Even your most loyal customers always have a choice about where to take their business.”

— Marilyn Suttle

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

— Marilyn Suttle

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”

— Marilyn Suttle

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…

— Stewart Butterfield

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,…

— Matt Mickiewicz

“The police ultimately pay the price for poor customer service when citizens become fearful of them.”

— Steven Magee