When you depersonalize abrasive behavior and see it as a…

In the future, I just think that as far as when it comes to me and my music, I'm trying to help be the…

— Salaam Remi

To depersonalize man is the dominant drift of our times.

— Henri Frederic Amiel

“Truth builds trust.”

— Marilyn Suttle

“How you think about your customers influences how you respond to them.”

— Marilyn Suttle

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

— Marilyn Suttle

“Customers are human and humans can view situations in unexpected ways.”

— Marilyn Suttle

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

— Marilyn Suttle

“Your customers are responsible for your company’s reason for existing.”

— Marilyn Suttle

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”

— Marilyn Suttle

“Even your most loyal customers always have a choice about where to take their business.”

— Marilyn Suttle

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

— Marilyn Suttle

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”

— Marilyn Suttle

Religious teachings and teachers have conditioned us to think of faith as a magic catalyst that makes God work for us. In no way…

— Eric Butterworth

Divorce becomes a holy moment when you choose to use it as a catalyst for having an extraordinary life.

— Debbie Ford