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The customer is always right.

“The customer is always right.” quote by Harry Gordon Selfridge
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“The customer is always right.”

Harry Gordon Selfridge

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

The principle suggests prioritizing customer satisfaction, assuming their preferences guide decisions.

In simple terms: Customers should be treated as always correct.

Key Takeaway

Prioritize listening to customers.

Themes

customer service retail satisfaction

Mood

considerate pragmatic

Type

advice business

When to use this quote

  • store interactions
  • online shopping
  • complaint handling

Key Concepts

customer-centricity service mindset

Questions to Reflect On

  • How do you balance customer wishes with business limits?
  • When should you challenge a customer’s request?
A Different Perspective

Customers may be unreasonable; not all demands are feasible.

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