You know the old adage that the customer's always right?…
“You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
The quote challenges the cliché that the customer is always right, suggesting that customers are often mistaken.
In simple terms: Customers are rarely right.
Key Takeaway
Question assumptions about customer demands.
Themes
customer service
expectations
business ethics
Mood
frustrated
analytical
Type
advice
critical
When to use this quote
- sales negotiations
- product design
- customer support
- conflict resolution
Key Concepts
cognitive bias
power dynamics
Questions to Reflect On
- How do you handle a customer who is clearly wrong?
- When should you stand firm against unreasonable requests?
A Different Perspective
Customers may have limited perspective or misinformation.