Sam Walton

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

— Sam Walton

Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for…

— Sam Walton

Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.

— Sam Walton

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

— Sam Walton

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and…

— Sam Walton

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their…

— Sam Walton

We let folks know we're interested in them and that they're vital to us. cause they are.

— Sam Walton

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

— Sam Walton

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've…

— Sam Walton

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little…

— Sam Walton

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

— Sam Walton

“I guess his vindication had to be the day in 1989 when he walked into a Kmart in Illinois and found that…

— Sam Walton

The goal as a company is to have customer service that is not just the best, but legendary.

— Sam Walton

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a…

— Sam Walton

If you want a successful business, your people must feel that you are working for them - not that they are working…

— Sam Walton

The job of senior management is to cultivate an environment where store managers can learn from the market and from each other.

— Sam Walton

The key to success is to get out into the store and listen to what the associates have to say.

— Sam Walton

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

— Sam Walton

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage,…

— Sam Walton

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by…

— Sam Walton

The way management treats associates is exactly how the associates will treat the customers.

— Sam Walton

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great…

— Sam Walton

I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later…

— Sam Walton

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by…

— Sam Walton

“He proved that people can be motivated. The mountain is there, but somebody else has already climbed it.”

— Sam Walton

“Sam Walton: I had to pick myself up and get on with it, do it all over again, only even better this…

— Sam Walton

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what…

— Sam Walton

If one of our customers comes into the store without a smile, I'll give them one of mine.

— Sam Walton

I have always been driven to buck the system, to innovate, to take things beyond where they've been.

— Sam Walton

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

— Sam Walton

If I had to single out one element in my life that has made a difference for me, it would be a…

— Sam Walton

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes…

— Sam Walton