The secret of successful retailing is to give your customers what they want — Sam Walton Copy Share Image
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living. — Sam Walton Copy Share Image
The way management treats their associates is exactly how the associates will then treat the customers. — Sam Walton Copy Share Image
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little… — Sam Walton Copy Share Image
The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton Copy Share Image
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by… — Sam Walton Copy Share Image
The way management treats associates is exactly how the associates will treat the customers. — Sam Walton Copy Share Image
“From 1977 to 1987, our average annual return to investors was 46 percent. And even in the middle of the recession, in… — Sam Walton Copy Share Image
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the… — Sam Walton Copy Share Image
All of us profit from being corrected - if we're corrected in a positive way. — Sam Walton Copy Share
If I had to single out one element in my life that has made a difference for me, it would be a passion to… — Sam Walton Copy Share
We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the… — Sam Walton Copy Share
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for… — Sam Walton Copy Share
I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of… — Sam Walton Copy Share
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. — Sam Walton Copy Share
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune — Sam Walton Copy Share
I was asked what I thought about the recession. I thought about it and decided not to take part. — Sam Walton Copy Share
