If you destroy the people of a company, you do not have much left. — W. Edwards Deming Copy Share Image
The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming Copy Share Image
Management by results is confusing special causes with common causes. — W. Edwards Deming Copy Share Image
The most basic problem is that performance appraisals often don't accurately assess performance. — W. Edwards Deming Copy Share Image
No one can measure the loss of business that may arise from a defective item that goes out to a customer. — W. Edwards Deming Copy Share Image
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product… — W. Edwards Deming Copy Share Image
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy… — W. Edwards Deming Copy Share Image
If someone can make a contribution to the company he feels important. — W. Edwards Deming Copy Share Image
A leader knows who is outside of the system and needs special help. — W. Edwards Deming Copy Share Image
You can not plan to make a discovery. You do not plan innovation. — W. Edwards Deming Copy Share Image
Export anything to a friendly country except American management. — W. Edwards Deming Copy Share Image
We should work on our process, not the outcome of our processes. — W. Edwards Deming Copy Share Image
People learn in different ways: reading, listening, pictures, watching. — W. Edwards Deming Copy Share Image
Let us ask our suppliers to come and help us to solve our problems. — W. Edwards Deming Copy Share Image
Management's job is to know which systems are stable and which are not. — W. Edwards Deming Copy Share Image
Plants don't close from poor workmanship, but from poor management. — W. Edwards Deming Copy Share Image
We are being ruined by the best efforts of people who are doing the wrong thing. — W. Edwards Deming Copy Share Image
Management by results - like driving a car by looking in rear view mirror. — W. Edwards Deming Copy Share Image
People care more for themselves when they contribute to the system. — W. Edwards Deming Copy Share Image
Understanding variation is the key to success in quality and business. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share
“It is not enough to just do your best or work hard; You must know what to work on.” — W. Edwards Deming Copy Share
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming Copy Share
