The worker is not the problem. The problem is at the top! Management! — W. Edwards Deming Copy Share Image
Management's job is to know which systems are stable and which are not. — W. Edwards Deming Copy Share Image
A leader knows who is outside of the system and needs special help. — W. Edwards Deming Copy Share Image
To manage one must lead. To lead, one must understand the work that he and his people are responsible for — W. Edwards Deming Copy Share Image
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake. — W. Edwards Deming Copy Share Image
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that… — W. Edwards Deming Copy Share Image
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The… — W. Edwards Deming Copy Share Image
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence… — W. Edwards Deming Copy Share Image
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management… — W. Edwards Deming Copy Share Image
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously… — W. Edwards Deming Copy Share Image
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility… — W. Edwards Deming Copy Share Image
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge… — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that… — W. Edwards Deming Copy Share Image
Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to… — W. Edwards Deming Copy Share Image
It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification:… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share
“It is not enough to just do your best or work hard; You must know what to work on.” — W. Edwards Deming Copy Share
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming Copy Share
