You cannot inspect quality into the product; it is already there. — W. Edwards Deming Copy Share Image
'Quality' means what will sell and do a customer some good - at least try to. — W. Edwards Deming Copy Share Image
Quality comes not from inspection, but from improvement of the production process. — W. Edwards Deming Copy Share Image
It's not enough to do your best; you must know what to do & then do your best. — W. Edwards Deming Copy Share Image
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. — W. Edwards Deming Copy Share Image
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. — W. Edwards Deming Copy Share Image
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is… — W. Edwards Deming Copy Share Image
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share
“It is not enough to just do your best or work hard; You must know what to work on.” — W. Edwards Deming Copy Share
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming Copy Share
