Management Quotes by W. Edwards Deming

Without theory we can only copy.

— W. Edwards Deming

A leader's job is to help his people.

— W. Edwards Deming

We want best efforts guided by theory.

— W. Edwards Deming

A goal without a method is nonsense.

— W. Edwards Deming

Management is prediction.

— W. Edwards Deming

Meeting specifications is not enough.

— W. Edwards Deming

We must understand variation.

— W. Edwards Deming

It only takes a little innovation.

— W. Edwards Deming

People need to know how their job contributes.

— W. Edwards Deming

Management does not know what a system is.

— W. Edwards Deming

We are here to learn, to make a difference and to have fun.

— W. Edwards Deming

We have to bring back the individual. Management has smothered the individual.

— W. Edwards Deming

You do not install quality; you begin to work at it.

— W. Edwards Deming

Eliminate numerical quotas, including Management by Objectives.

— W. Edwards Deming

A leader must have knowledge. A leader must be able to teach.

— W. Edwards Deming

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

— W. Edwards Deming

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over…

— W. Edwards Deming

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

— W. Edwards Deming

American management thinks that they can just copy from Japan. But they don't know what to copy.

— W. Edwards Deming

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know…

— W. Edwards Deming

Management of outcomes may not be any more than a skill. It does not require knowledge.

— W. Edwards Deming

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

— W. Edwards Deming

The main difference between service and manufacturing is the service department doesn't know that they have a product.

— W. Edwards Deming

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

— W. Edwards Deming

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in…

— W. Edwards Deming

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the…

— W. Edwards Deming

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that…

— W. Edwards Deming

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and…

— W. Edwards Deming

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management…

— W. Edwards Deming

To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The…

— W. Edwards Deming

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence…

— W. Edwards Deming

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

— W. Edwards Deming

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to…

— W. Edwards Deming

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification:…

— W. Edwards Deming

You do not install knowledge.

— W. Edwards Deming

Knowledge is the key.

— W. Edwards Deming

Without questions, there is no learning.

— W. Edwards Deming

Quality starts in the boardroom.

— W. Edwards Deming

There must be consistency in direction.

— W. Edwards Deming

There is no knowledge without theory.

— W. Edwards Deming