“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.” — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.” — Susan C. Young Copy Share Image
“Active listening is one of the best services a company can provide.” — Susan C. Young Copy Share Image
“Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond.… — Susan C. Young Copy Share Image
“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations,… — Susan C. Young Copy Share Image
“While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged… — Susan C. Young Copy Share Image
“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement,… — Susan C. Young Copy Share Image
“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.” — Susan C. Young Copy Share Image
“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love.… — Susan C. Young Copy Share Image
“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls.… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships… — Susan C. Young Copy Share Image
“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf… — Susan C. Young Copy Share Image
“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future.… — Susan C. Young Copy Share Image
“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn… — Susan C. Young Copy Share Image
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If… — Susan C. Young Copy Share Image
“When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value… — Susan C. Young Copy Share Image
“Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to… — Susan C. Young Copy Share Image
“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to… — Susan C. Young Copy Share Image
“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing… — Susan C. Young Copy Share Image
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more… — Susan C. Young Copy Share Image
“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could… — Susan C. Young Copy Share Image
“Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
