““Why is the person coming to see you now? What does he or she want? Ask and listen. 2. What is your sense of how important the client’s goal(s) may be? 3. Be welcoming. Offer a cup of coffee. Look for what you can genuinely appreciate and comment positively about, even something simple, and for other ways to help the client feel welcome. 4. How does the person think you might be able to help? Provide the client with some sense of what to expect. 5. Offer hope. Explain what you do and how it may help. Present a positive and honest picture of changes that others have made and of the efficacy of the services you can offer.””
