"A tough manager will have realistic quotas for……" — Twyla Tharp
"A tough manager will have realistic quotas for his employees that he keeps to himself and aggressively stretch quotas, anywhere from ten percent higher to a lot more, which he imposes on his staff. If his people miss the stretch numbers but exceed the realistic goals, he's happy. If he's a superb manager, he knows how far they can stretch without breaking."
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