““This job has three requirements, each very strict. Do not agree to them lightly. Clerks in this store have followed these rules for nearly a century, and I will not have them broken now. (...) Two: You may not browse, read, or otherwise inspect the shelved volumes. Retrieve them for members. That is all" (...) "You must keep precise records of all transactions. The time. The customer's appearance. His state of mind. How he asks for the book. How he receives it. Does he appear to be injured. Is he wearing a sprig of rosemary on his hat. And so on””
