Administrator Quote by Maria Cantwell

“Some airline gate agents are habitually canceling customer airline tickets for silly reasons.”

— Steven Magee

Ultimately, an aircraft owner does not want to have to deal with all the intricate details which are necessary for the business.

— Niki Lauda

The greatest sin of airline management of the last 22 years is to say, "It's all labor's fault."

— Donald J. Carty

There aren't many people around with the stomach or the knowledge to delve into the airline industry.

— James Coulter

“I suspect the poor customer service at the budget airlines would be grounds for termination at the larger airlines.”

— Steven Magee

I've said many times that I'd be thrilled to sell the airline to the employees and our guys said no, we'll take all the…

— Robert Crandall

I think airlines have been very much parrots. They'll just follow what everyone else is doing. Why change a model that they're happy in?…

— Tony Fernandes

“The Christmas 2022 airline disaster can be traced back to a lack of government regulation of the industry.”

— Steven Magee

You cannot manage an airline from a corner office in Willis Tower. That doesn't work. You've got to manage by walking around.

— Jeff Smisek

“Customer service tends to be bad on budget airlines.”

— Steven Magee

Flying commercial airlines has become an all-too-often unpleasant experience.

— Dan Lipinski

There has always been a certain romanticism associated with the airline business. We must avoid its perpetuation at Eastern at all costs.

— Frank Borman