"Forcing your employees to follow required steps only……" — Marcus Buckingham
"Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run."
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Marcus Buckingham
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78 Quotes by Marcus Buckingham
Marcus Buckingham has 78 quotes on this site.
A few more worth reading:
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Don't waste time trying to put in what was left out. Try to draw out what was left in.
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We need to say goodbye to the traditional methodologies of corporate universities.
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Always work hard. Intensity clarifies. It creates not only momentum, but also the pressure you need to feel either friction,…
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If you want execution, hail only success. If you want creativity, hail risk, and remain neutral about success.
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To get the best coaching outcomes, always have your 1-on-1's on your employee's turf not yours. In your office the…
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A note of caution: We can never achieve goals that envy sets for us. Looking at your friends and wishing…
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If you want to be clear, act.
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You shouldn't take pride in your natural talents any more than you should take pride in your sex, your race…
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Focusing on strengths is the surest way to greater job satisfaction, team performance and organizational excellence.
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There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create…
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Spend the most time with your best people. ... Talent is the multiplier. THe more energy and attention you invest…
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Define excellence vividly, quantitatively. Paint a picture for your most talented employees of what excellence looks like. Keep everyone pushing…
See all 78 quotes by Marcus Buckingham »
More Advice Quotes
This quote is filed under Advice Quotes,
one of 5,149 quotes in that category. Here are a few more:
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One important key to success is self-confidence. An important key to self-confidence is preparation.
— Arthur Ashe
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Indeed, wretched the man whose fame makes his misfortunes famous.
— Lucius Accius
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If stock market experts were so expert, they would be buying stock, not selling advice.
— Norman Ralph Augustine
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Because your own strength is unequal to the task, do not assume that it is beyond the powers of man;…
— Marcus Aurelius
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Reject your sense of injury and the injury itself disappears.
— Marcus Aurelius
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To listen to some devout people, one would imagine that God never laughs.
— Sri Aurobindo
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If I were to give advice, I would say to parents that they ought to be very careful whom they…
— Teresa of Avila
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It is wise to keep in mind that neither success nor failure is ever final.
— Roger Babson
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He that gives good advice, builds with one hand; he that gives good counsel and example, builds with both; but…
— Francis Bacon
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The worst men often give the best advice.
— Francis Bacon
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Write down the thoughts of the moment. Those that come unsought for are commonly the most valuable.
— Francis Bacon
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There is as much difference between the counsel that a friend giveth, and that a man giveth himself, as there…
— Francis Bacon
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