"CEOs hate variance. It's the enemy. Variance in……" — Marcus Buckingham

CEOs hate variance. It's the enemy. Variance in customer service is bad.… - Marcus Buckingham
"CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex."

Marcus Buckingham

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