Brands Quote by Marc Benioff

“Content drives conversations. Conversation engages your customers. Engaging with people is how your company will survive and thrive in this newly social world.”

— Ann Handley

By creating conversation, we let our customers spread our message by word of mouth.

— Anita Roddick

If you give customers a chance, they'll communicate with you in many ways

— Robert G. Thompson

Real-time marketing is already too late. Brands should focus on sparking conversation, not constantly reacting.

— David Berkowitz

In conversation marketing, you're providing a service, a continuing dialogue whose course through the Web is unknown. The more value it adds to the…

— John Battelle

Communications is at the heart of e-commerce and community.

— Meg Whitman

“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer…

— Oscar Auliq-Ice

Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing.

— Ryan Holmes

The need to communicate effectively with your customers will come up again and again.

— Bill Gates

“With the explosion of technology over the last 15+ years, we are in the process of a complete paradigm shift in regards to how…

— Kytka Hilmar-Jezek

Conversation creates a new kind of network within organizations. Current networks are used for competitive advantage, but conversation is focused on encouraging people to…

— Theodore Zeldin

If you don't talk to your customers, how will you know how to talk to your customers?

— Will Evans