Brands Quote by Marc Benioff
“The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.”
About This Quote
Customer communication must be omnichannel, meeting people where they are in real time to stay relevant and engaged.
In simple terms: Talk to customers everywhere, instantly.
Key Takeaway
Adopt omnichannel engagement.
Themes
customer experience
technology
marketing
Mood
strategic
forward‑looking
Type
business
professional
When to use this quote
- retail
- service industry
- digital transformation
Key Concepts
omnichannel strategy
real‑time interaction
Questions to Reflect On
- Which channels matter most to your audience?
- How can you ensure consistent messaging?
A Different Perspective
Implementation can be costly.
![“I don't feel the need to brand myself in that way [social media]. But as a means to share information and raise awareness of things, I think these social-networking platforms are unprecedented.” quote by Scarlett Johansson](https://sms4smile.com/quotes/img-quotes/3d9/scarlett-johansson-2233_awareness_i-don-t-feel-the-need-to-brand-myself-in_11641.jpg)
![“What are you for? It may be, to a degree, consoling that white brothers and sisters did not vote for [Donald] Trump, and do not participate in that brand of animus, that gas-bagging of enormous bigotry.” quote by Michael Eric Dyson](https://sms4smile.com/quotes/img-quotes/01d/michael-eric-dyson-1424_animus_what-are-you-for-it-may-be-to-a-degree-c_14940.jpg)
