““Emergency Situations - Not Preventable 1. How would my business be impacted if I couldn’t be there tomorrow or needed to take a temporary leave? 2. Who could I call to help? (Write down names & numbers) 3. What’s my written emergency policy for clients? Include refund policy if applicable. Example: I always try to provide my clients with the best service available. However, emergencies do happen. I value your business, but I am a solo business owner and I want to prepare for every eventuality. In case of an emergency situation, I will inform you as soon as possible that I will not be able to [insert your specific service]. I have contracted [insert name and/or company] to step in if I am not available. My refund policy is [for example: full refund within 30 days]. My emergency policy is: 4. Who would I need to inform about an unexpected schedule change? (Write down names & numbers) 5. What resources would I need to get through an emergency? For example, insurance, bank accounts, etc. Do NOT put down account numbers if this plan will not be secured. Just list where the information can be accessed or a phone number. Standard””
