App Quote by Julio Torres
“If you download an app and the app is clunky to use and it's hard to use, then in the next upgrade, the app improves. And that's because the corporation wants to retain you as a customer. But the visa system is not interested in improving, because it doesn't think it's to its benefit to make it easier.”
About This Quote
Apps improve to retain users, but visa systems resist change because they see no benefit.
In simple terms: Apps get better to keep users; visas stay the same.
Key Takeaway
Advocate for user-friendly visa processes.
Themes
customer retention
bureaucracy
technology
policy
Mood
frustrated
critical
Type
analytical
motivational
When to use this quote
- travel planning
- immigration applications
- government services
Key Concepts
user experience
systemic inertia
public service
Questions to Reflect On
- What would incentivize visa systems to improve?
- How can users pressure bureaucracies for change?
A Different Perspective
Resistance stems from entrenched interests.
![“26 percent of mobile apps in 2010 were downloaded and used only once.[cviii] Further data suggests people are using more applications but engaging with them less frequently.” quote by Nir Eyal](https://sms4smile.com/quotes/img-quotes/13d/nir-eyal-1258_quote_26-percent-of-mobile-apps-in-2010-were-d_1474541.jpg)
