Cost Quote by Jon Miller
“When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'”
About This Quote
Source Speech: Marketing Talk, 2015
Labeling leads as a cost frames marketing as a expense, discouraging investment. Reframing as investment highlights value creation and growth potential.
In simple terms: Calling leads a cost makes marketing seem like a loss; calling it investment shows its value.
Shift language to view marketing as value-generating.
Themes
Mood
Type
When to use this quote
- budget planning
- campaign strategy
- lead generation
- executive presentations
Key Concepts
Questions to Reflect On
- How does language influence budgeting decisions?
- What actions can reinforce the investment mindset?
Changing terminology alone may not change underlying budget constraints.