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Cost Quote by Jon Miller

“When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'” quote by Jon Miller
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“When you use the term 'cost per lead' you make marketing a cost center. Instead say 'investment per lead.'”

Jon Miller

About This Quote

Source Speech: Marketing Talk, 2015

Labeling leads as a cost frames marketing as a expense, discouraging investment. Reframing as investment highlights value creation and growth potential.

In simple terms: Calling leads a cost makes marketing seem like a loss; calling it investment shows its value.

Key Takeaway

Shift language to view marketing as value-generating.

Themes

marketing investment mindset valuation growth

Mood

reflective strategic

Type

business motivational

When to use this quote

  • budget planning
  • campaign strategy
  • lead generation
  • executive presentations

Key Concepts

Cost accounting value creation strategic language budgeting ROI

Questions to Reflect On

  • How does language influence budgeting decisions?
  • What actions can reinforce the investment mindset?
A Different Perspective

Changing terminology alone may not change underlying budget constraints.

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